Contents
1. The agreement
By creating an account, placing an order, or signing a project proposal you agree to these Terms, our Privacy Policy, and, for hosting, our Service Level Agreement. If you are acting for a company, you confirm you are authorised to bind it.
2. Accounts
- You must provide accurate contact and billing details and keep them current.
- You are responsible for everything done under your account and for keeping your password secret. Tell us immediately if you suspect unauthorised access.
- You must be at least 18 to open an account.
3. Hosting services
- Plan resources (storage, bandwidth, CPU, memory) are as described on the hosting page at the time of purchase. Shared plans are for fair, ordinary website use, and we may ask you to upgrade if your usage consistently affects other customers.
- We take routine backups for disaster recovery. They are not a substitute for your own backups, and we recommend you keep an independent copy of your data.
- We may perform scheduled maintenance with notice, and emergency maintenance without, as set out in the SLA.
- You are responsible for keeping any software you install (for example WordPress and its plugins) updated and secure.
4. Design and development projects
- Each project is defined by a written proposal or statement of work that sets out scope, deliverables, timeline, and price. Work outside that scope is quoted separately.
- You agree to supply content, feedback, and approvals promptly. Delays on your side may move the delivery date.
- Each milestone includes a review round. A deliverable is deemed accepted if we receive no written feedback within 10 business days of delivery.
- Unless the proposal says otherwise, projects start on receipt of the initial deposit.
5. Billing and payment
- Hosting is billed in advance for the term you choose and renews automatically unless cancelled before the renewal date.
- Invoices are due within 10 days. Overdue hosting accounts may be suspended after 7 days and terminated after 30 days, after which data may be deleted.
- Prices exclude any applicable taxes unless stated. We may change hosting prices with at least 30 days' notice before your next renewal.
- Refunds: new shared-hosting plans may be cancelled for a full refund within 14 days. Domain registrations, VPS plans, setup fees, and project work are non-refundable except where the law requires otherwise.
6. Acceptable use policy
You may not use our services, or allow them to be used, to:
- Break any law, infringe anyone's intellectual property, or violate anyone's privacy.
- Host or distribute malware, phishing pages, or content that is illegal, defamatory, or sexually exploitative.
- Send unsolicited bulk email or run open relays, proxies, or unauthorised mining or scanning tools.
- Attack, probe, or overload our systems or anyone else's, or try to bypass account or resource limits.
- Resell hosting without a reseller plan, or share account credentials with third parties.
We may suspend or remove content, or suspend an account, where we reasonably believe this policy has been breached. Where practical we will tell you first and give you a chance to fix the problem.
7. Intellectual property
- Your content stays yours. You grant us only the licence we need to host and display it as part of the service.
- Project deliverables become yours on full payment. This includes the design files and custom source code produced for your project, excluding third-party and open-source components, which stay under their own licences, and our pre-existing tools and libraries, which we licence to you for use in the project.
- We may reference the project in our portfolio unless you ask us not to in writing.
8. Cancellation and termination
- You can cancel hosting at any time from the dashboard. Service continues to the end of the paid term.
- Either party may end a project on 14 days' written notice. You pay for work completed to that date; any deposit is applied against it.
- We may terminate immediately for a serious breach of these Terms, non-payment, or a legal requirement.
- After termination we keep your hosting data for 30 days so you can retrieve it, then delete it.
9. Warranties and liability
We will provide the services with reasonable skill and care. Except as stated in these Terms and the SLA, services are provided "as is", and we do not guarantee they will be uninterrupted or error-free.
To the fullest extent permitted by law, we are not liable for indirect or consequential loss, lost profits, or lost data, and our total liability for any claim is limited to the fees you paid us in the 12 months before the claim arose. Nothing in these Terms limits liability that cannot be limited by law.
10. General
- We may update these Terms. We will post the new version here and, for material changes, email account holders at least 14 days before they take effect.
- If any part of these Terms is unenforceable, the rest remains in force.
- These Terms are governed by the laws of the jurisdiction in which Agrin Host is established, and disputes are subject to the courts there.
- Questions: info@agrinhost.com or the contact form.